Privacy Policy

# Terms of Service **Last updated: June 2025**

1. Agreement to Terms By accessing and using the services of Window Cleaning Tauranga (“we,” “our,” or “us”), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Services Provided Window Cleaning Tauranga provides professional window cleaning services including: – Residential window cleaning (interior and exterior) – Commercial window cleaning services – High-rise window cleaning – Gutter cleaning services – Pressure washing services – Solar panel cleaning

3. Booking and Scheduling Service bookings can be made through our website, phone, or email. We will confirm all bookings and provide an estimated time of arrival. Scheduling is subject to weather conditions and may be rescheduled for safety reasons. Cancellations must be made at least 24 hours in advance to avoid cancellation fees.

4. Pricing and Payment All prices are quoted in New Zealand Dollars (NZD) and include GST where applicable. Payment is due upon completion of services unless other arrangements have been made. We accept: – Cash payments – Bank transfers – Credit/debit cards – Online payments through our website Late payment fees may apply to overdue accounts.

5. Access and Safety Clients must provide safe and reasonable access to all areas requiring cleaning. We reserve the right to refuse service if conditions are deemed unsafe. Clients are responsible for securing pets and ensuring clear access to work areas.

6. Insurance and Liability Window Cleaning Tauranga is fully insured for public liability and professional indemnity. Our liability is limited to the cost of re-performing the service. We are not liable for pre-existing damage to windows, frames, or property. Clients should report any issues within 24 hours of service completion.

7. Weather Policy Services may be postponed due to adverse weather conditions including high winds, heavy rain, or dangerous conditions. We will reschedule at the earliest convenient time.

8. Quality Guarantee We stand behind the quality of our work. If you are not satisfied with our service, please contact us within 24 hours and we will return to address any concerns at no additional charge.

9. Limitation of Liability Our total liability for any claim shall not exceed the amount paid for the specific service in question. We are not liable for indirect, consequential, or punitive damages.

10. Privacy Your privacy is important to us. Please refer to our Privacy Policy for information about how we collect, use, and protect your personal information.

11. Changes to Terms We reserve the right to modify these terms at any time. Updated terms will be posted on our website with the revision date. Continued use of our services constitutes acceptance of any changes.

12. Governing Law These terms are governed by New Zealand law. Any disputes will be resolved in the courts of New Zealand.

13. Contact Information For questions about these terms, please contact us: **Window Cleaning Tauranga** – Website: https://windowcleaningtauranga.co.nz/ – Email: [Your email address] – Phone: [Your phone number] – Address: [Your business address] —

# Privacy Policy **Last updated: June 2025**

1. Introduction Window Cleaning Tauranga (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.

2. Information We Collect ### Personal Information We collect information necessary to provide our window cleaning services: – **Contact Details:** Name, address, phone number, email address – **Service Information:** Property details, service history, special requirements, access instructions – **Payment Information:** Billing details, payment preferences, invoice history – **Communication Records:** Service requests, feedback, correspondence ### Website Information When you visit our website, we may collect: – IP address and location data – Browser type and version – Pages visited and time spent – Referring website information – Device information

3. How We Collect Information We collect information through: – Direct communication (phone, email, in-person) – Our website contact forms and booking system – Service delivery and site visits – Payment processing – Cookies and similar tracking technologies

4. How We Use Your Information We use your information to: – Provide and schedule cleaning services – Process payments and maintain billing records – Communicate about appointments, services, and changes – Send service reminders and follow-up communications – Improve our services and customer experience – Send promotional offers and newsletters (with your consent) – Maintain business records and comply with legal obligations – Resolve disputes and enforce our terms

5. Legal Basis for Processing We process your personal information based on: – **Contract Performance:** To provide the services you’ve requested – **Legitimate Interests:** To operate our business, improve services, and communicate with customers – **Consent:** For marketing communications and non-essential cookies – **Legal Compliance:** To meet regulatory and legal requirements

6. Information Sharing and Disclosure We do not sell, trade, or rent your personal information to third parties. We may share information with: – **Service Providers:** Payment processors, scheduling software providers, accounting services – **Business Partners:** Suppliers who assist with service delivery – **Legal Authorities:** When required by law, court order, or to protect our rights – **Insurance Companies:** In case of claims or investigations – **Business Transfers:** In the event of a merger, acquisition, or sale of business assets

7. Data Security We implement appropriate security measures to protect your personal information: – Secure storage of physical and digital records – Encrypted transmission of sensitive data – Limited access to personal information on a need-to-know basis – Regular security assessments and updates – Staff training on privacy and data protection

8. Data Retention We retain your personal information for as long as necessary to: – Provide ongoing services – Maintain business records (typically 7 years for financial records) – Comply with legal obligations – Resolve disputes

9. Cookies and Website Tracking Our website uses cookies and similar technologies to: – Remember your preferences and settings – Analyze website traffic and usage patterns – Improve website functionality and user experience – Provide personalized content You can manage cookie preferences through your browser settings, though disabling cookies may affect website functionality.

10. Your Privacy Rights Under New Zealand privacy laws, you have the right to: – **Access:** Request a copy of the personal information we hold about you – **Correction:** Request correction of inaccurate or incomplete information – **Deletion:** Request deletion of your personal information (subject to legal requirements) – **Portability:** Request your information in a portable format – **Objection:** Object to certain types of processing – **Consent Withdrawal:** Withdraw consent for marketing communications To exercise these rights, please contact us using the information below.

11. Marketing Communications We may send you promotional materials about our services. You can: – Opt-out at any time by clicking unsubscribe links in emails – Contact us directly to update your communication preferences – Choose which types of communications you wish to receive

12. Third-Party Links Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any information.

13. Children’s Privacy Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16 without parental consent.

14. International Data Transfers Your information is primarily stored and processed in New Zealand. If we transfer information internationally, we ensure appropriate safeguards are in place.

15. Privacy Policy Updates We may update this Privacy Policy periodically. We will notify you of significant changes by: – Posting the updated policy on our website – Sending email notifications for material changes – Including update notifications in service communications

16. Complaints and Contact Information If you have questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us: **Window Cleaning Tauranga** – Website: https://windowcleaningtauranga.co.nz/ – Email: [Your email address] – Phone: [Your phone number] – Address: [Your business address] For privacy complaints, you may also contact the New Zealand Privacy Commissioner: – Website: privacy.org.nz – Phone: 0800 803 909 – Email: enquiries@privacy.org.nz

17. Consent By using our services or website, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.